British Airways passengers have expressed their anger at being unable to get through to the airline following the confusion over cancelled flights.
BA pilots are due to strike on 9, 10 and 27 September, but BA also told customers with tickets booked on other days that their flights were cancelled.
The company admitted on Saturday that it had told some passengers to rebook or get a refund by mistake.
BA said it had received nearly 40,000 calls and was working around the clock.
After initially sending one email informing customers of cancellations, BA then sent a second email to some people saying their flights would go ahead as planned.
But in the second email, passengers were not given a link to automatically rebook onto their original flight, meaning they had to contact BA directly.
@British_Airways what’s going on??? I can’t even get into a queue when I call you, you just tell me to call back later! You’ve cancelled my Honeymoon and sent multiple mixed message emails. I just want to speak to someone!! #Strike #BritishAirways #Shambles
— lewgriffs (@lewgriffs) August 25, 2019